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the work-as-done field method
a field method for the work no procedure describes.
why this matters
work-as-done studies are usually bespoke, expensive and hard to repeat. if the method is standardised, the learning compounds.
what we're doing
- a structured field kit for observing real work
- a common language for classifying friction and adaptation
- templates that make findings comparable between sites and over time
where it's at
the method is being refined alongside client engagements, and reaches clients once it holds up in the field.