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in developmentoperational excellence
the work-as-done field method
a repeatable way to study how work actually happens.
why this matters
work-as-done studies are usually bespoke, expensive and hard to repeat. if the method is standardised, the learning compounds.
what we're doing
- a structured field kit for observing real work
- a common language for classifying friction and adaptation
- templates that make findings comparable between sites and over time
where it's at
the method is being refined alongside client engagements and will be published when it holds up in the field.